Your Questions Are Answered Here!
General Information
What are the different ways to contact you?
Free quote : You have to fill out the form in the free quote page to receive a quotation for your project instantly.
Instant call back : You can register the needed information in the Instant call back option and we will call you back immediately.
What payment methods do you support?
We want you to experience an easy service. Hence, we take all the troubles away from you by providing excellent transcription services. We offer different payment methods for our transcription services. We accept credit and debit cards from Visa, MasterCard, Amex, and more. You can also use PayPal.
How do you transcribe quickly?
We have an expert team of professional transcribers who work round the clock to fulfill all your needs. They have been selected based on skills, over-all professionalism, and work ethics. With 98% accuracy and fast turnaround time, our expert transcribers are the best. Call us now to get a free quote.
What are your customer support hours?
Our customer service is available 24/7 throughout the year.
Ordering & Delivery
How do I get started?
Try our easy service for all your transcription needs. All you have to do is upload your files to the website with your contact details, pay and you will receive premium transcription services to your e-mail instantly. Still have queries? Call our 24/7 customer support.
What file formats do you accept?
For transcription services, we support all standard file formats, including MP3, AIF, M4A, MOV, AVI, and many others. Should you need a custom-made format, we are more than happy to accommodate your requirements. Simply contact us to our customer support team round-the-clock, and tell us your needs.
Who will transcribe my audio?
We’ve got hundreds of professional transcribers with relevant years of experience. They are the experts on their field and considered to be the cream of the crop. Expect ISO 9001:2008 grade services, fast turnaround time, and 98% accuracy from our certified transcribers. Our services include legal transcription, language transcription, verbatim transcription, and many more.
What is the turnaround time?
Never pressure yourself with deadlines. Depending on the size of your project, we will provide the fastest turnaround time for all transcriptions:
File length up to 1 hour – 24 Hours
File length up to 2 hours – 2 to 3 business days
File length up to 3 hours – 3 to 4 business days
File length up to 4 hours – 4 to 5 business days
Files over 4 hours
Contact the customer agents for details.
How do I upload my files?
You can use the secure server to upload your file which is very secure.
If you still find any difficulty, then create a Dropbox account and share the link with mateshwarikarnani@gmail.com
Also, if you have concerns, contact our customer agent, or instant call back options.
Quality Control & Privacy
How do you ensure quality?
We are fully committed to quality. Hence, our transcription is guaranteed to be 98% accurate. Once we finished transcribing your files, it will be submitted to quality inspectors for checking. After which, it will be submitted to another inspector for final review. If quality criteria are met, the files will be delivered to the clients.
How do you keep my information secure?
Our trademark for confidential and secure processes has been unsurpassed. We value privacy, and exhaust all means to protect clients’ information and materials. Clients are safeguarded by fully-implemented non-disclosure agreements.
